How can we help?
Pick the team that fits and send us a note.
Help with Food Replay
Questions about the app, your family account, the Starter Kit or the website.
Email [email protected]Privacy and your data
Download or delete your family’s data, or ask how we handle it. Account owners can also do both in the app.
Email [email protected]Safety concern
If something in Food Replay worries you, tell us straight away. Food Replay is not an emergency service: in an emergency call your local emergency number.
Report a concernFeedback and feature requests
Found a bug in the beta, or want something added? Post it on our board and vote on what matters most.
Open the feedback boardQuick answers
How do I get the app?
The iOS beta is open now. Install Apple’s free TestFlight app on your iPhone or iPad, then join the Food Replay beta. Android is launching soon: leave your email and we’ll tell you the day it lands. Device details are on the download page.
I joined the Android waitlist. How do I leave it?
Email [email protected] from the address you signed up with and we’ll take you off.
How do I send feedback or ask for a feature?
Post it on our feedback board. You can see what others have asked for and vote. For anything private or urgent, email [email protected].
The Starter Kit didn’t open
The kit opens in a new tab. If your browser blocked it, allow pop-ups for foodreplay.com and try again, or open the PDF directly. It is a free A4 PDF made to print. See the Starter Kit page.
Who can change settings or delete our account?
Only the account owner. Settings, privacy controls, data download and deletion sit behind a four-digit grown-up code or Face ID. Children never sign in. More in the Privacy policy.
What should I put in a support email?
What you were doing, what happened, and your phone or tablet model. A screenshot helps. Please don’t send your child’s full name, photos of your child, or your grown-up code.
Where are the rules and the answers to common questions?
Read the FAQ, Safety & privacy, the Privacy policy and the Terms & conditions. Press and media: [email protected].