Terms & Conditions

1. About these terms

Last updated: 4 November 2026. Effective: 4 November 2026.

1.1 These Terms and Conditions (the "Terms") are a legally binding agreement between you and Tiso Studio Private Limited, a company incorporated in India with its registered office in Hyderabad, Telangana ("Food Replay", "we", "us", "our"). They govern your use of the Food Replay mobile applications, the website at foodreplay.com, and every related feature, content item and service we provide (together, the "Service").

1.2 By creating an account, tapping "I agree" (or a similar control), or using the Service, you confirm that you have read, understood and accept these Terms and our Privacy Policy, which forms part of these Terms. If you do not agree, do not create an account or use the Service.

1.3 Who "you" is. "You" means the adult parent or legal guardian who creates and manages the family account (the "Parent"). Any other adult you invite to the family account (a "Co-Guardian") must also accept these Terms. A child who uses the Service through your account (a "Child" or "Child User") does not enter into this agreement; you accept these Terms on the Child's behalf and are responsible for the Child's use.

1.4 Order of precedence. If these Terms conflict with any in-app notice or feature-specific rule, these Terms prevail unless the notice expressly says it overrides them. If they conflict with the Privacy Policy on how personal data is handled, the Privacy Policy prevails.

2. Eligibility and family accounts

2.1 Adults only may hold an account. You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into a contract. You must be the parent or legal guardian of each Child you add, or have that parent's or guardian's written authority to act for them.

2.2 Children. The Service is designed for children aged approximately 4 to 13. A Child may use the Service only through a family account created and managed by a Parent, and only after the Parent has given the consent requested in the app. Children cannot sign up, sign in independently, or hold their own account. If we learn that a Child's profile was created without valid parental consent, we may suspend it and delete the related data.

2.3 Accurate information. You must give accurate, current information when you register and keep it up to date, including each Child's age. Several features (age-fitted goals, portion guidance, story content, whether a grown-up must verify meals) depend on the age you enter.

2.4 One family, one account. A family account is personal to your household. You may not sell, transfer, share or sublicense it, or use it to provide services to anyone outside your household (for example, a school, clinic, nursery or business), unless we agree in writing.

2.5 Restricted use. You may not use the Service if you are barred from receiving it under the laws of India or of the country where you live, or if we have previously suspended or terminated your account.

3. The Service

3.1 Food Replay is a family app that encourages children to notice and log what they eat and how they move, using a game-like hero, characters, badges, family challenges and bedtime stories, with a Parent dashboard and reports. Features available to you may change over time and may differ by platform, country, age band or plan.

3.2 Changes to the Service. We may add, change, suspend or remove any feature at any time, including during the beta. Where a change materially reduces a paid feature you have already paid for, we will give reasonable notice and, where required by law, a pro-rata refund or another remedy.

3.3 Availability. We aim to keep the Service available, but we do not promise it will be uninterrupted, timely, secure or error-free. It may be unavailable for maintenance, updates, outages of our providers, or events outside our control. Some features need an internet connection; entries made offline may sync later or, in rare cases, be lost.

4. Not medical, dietary or health advice

4.1 Food Replay is an educational and motivational tool. It is not a medical device and does not provide medical, nutritional, dietetic, psychological or other healthcare advice, diagnosis or treatment. Nutrition targets, "powers", portion guidance, insights, recommendations, reports and any other output are general information based on population-level guidance and the data you enter. They are not tailored clinical advice for your Child.

4.2 Always consult a qualified professional (such as your paediatrician, a registered dietitian or another doctor) before making any change to your Child's diet, activity, or care, and in particular if your Child has, or you suspect, a food allergy or intolerance, diabetes, an eating disorder or disordered eating, a growth concern, or any other medical condition. Never disregard or delay professional advice because of anything in the Service.

4.3 Allergies and food safety. The Service does not check food for allergens, ingredients, contamination or suitability for your Child, and food recognition may misidentify foods or ingredients. You remain solely responsible for what your Child eats.

4.4 Emergencies. The Service is not monitored for emergencies. If you believe your Child is unwell or at risk, contact a doctor or your local emergency number immediately.

4.5 Wellbeing. We design the Service to avoid weight-focused or shaming language. If you notice the Service, or any game element such as streaks or challenges, causing your Child stress or an unhealthy focus on food, stop using it and seek professional advice. You can switch off or limit features in the Parent area.

5. Automated and AI-generated features

5.1 What they do. Parts of the Service use automated systems, including machine-learning and generative AI models operated by us or by third-party providers, to (a) recognise foods from photos, text or speech and estimate nutrients and portions; (b) generate personalised stories, pictures, messages and suggestions; and (c) produce insights and summaries for Parents (together, "AI Features").

5.2 Output can be wrong. AI output is generated automatically, is probabilistic and may be inaccurate, incomplete, inconsistent, out of date or unsuitable. Food identifications, nutrient and portion estimates are approximations. You must review AI output before relying on it, and you rely on it at your own risk.

5.3 Grown-up review. Stories and certain other content generated for your Child are held for a Parent's approval before your Child sees them. You agree to review that content and not to approve anything you consider unsuitable. Despite our filters, we cannot guarantee that every output will be appropriate for every child; please report anything unsuitable to [email protected] and we will act promptly.

5.4 Inputs. Do not submit to AI Features any photo or text that includes a person's face, another person's personal data, or confidential information. The app tries to detect and keep photos of people from leaving the device, but this check is automated and not guaranteed.

5.5 No reliance for decisions. AI output is never a decision about your Child. We do not use AI Features to make decisions that produce legal or similarly significant effects on you or your Child.

5.6 Ownership of output. As between you and us, we own the stories, illustrations and other creative output generated by the Service ("Generated Content"), subject to the licence in Section 10.3. Generated Content may resemble content produced for other users. Generated Content may not be protected by copyright in some countries, and we do not promise that it does not resemble third-party works.

6. Accounts, sign-in and security

6.1 You may sign in with an email one-time code, Sign in with Apple, Google Sign-In or another method we offer. Your use of a third-party sign-in is also governed by that provider's terms.

6.2 You are responsible for keeping your sign-in methods, devices, email account and Parent PIN or biometrics secure, and for all activity under your family account. Do not share your Parent PIN with a Child. Tell us immediately at [email protected] if you suspect unauthorised access.

6.3 We may require you to re-verify your identity or parental status, and may refuse, suspend or reset access where we reasonably suspect misuse, fraud or a security risk.

6.4 Devices. You are responsible for the device, operating system and data plan used to access the Service, and for any charges from your mobile or internet provider. Some features need a supported OS version, camera, microphone or notification permission.

7. Parent responsibilities and consent

7.1 Consent. Before you add a Child, you must confirm parental consent in the app using the one-time code we email you and your Parent PIN; no Child data can be saved until a parent in the family has done so. By confirming, you confirm that you are each Child's parent or legal guardian (or authorised by them), and you give the consent described in the Privacy Policy for us to collect and use the Child's personal data to provide the Service. You may withdraw consent at any time by deleting the Child's data or the family account; this will stop the Service for that Child.

7.2 Supervision. You agree to supervise your Child's use of the Service in a way that suits their age, to review content held for your approval, to decide which features and notifications to enable, and to make sure your Child uses the Service safely and in line with these Terms.

7.3 Grown-up areas. Settings, consent, data controls and any purchases sit behind a parent gate. You must not let a Child pass the parent gate or use a Parent account.

7.4 Co-Guardians. The adult who creates the account is its Owner. The Owner may invite other adults as a Parent (who can see and manage the Children's activity) or a Cheerleader (who can encourage a Child but cannot see what they eat). Only the Owner can change privacy settings, download data, or delete a Child's data or the account. By inviting an adult, you confirm they are entitled to the access their role gives. You can remove them at any time. We are not responsible for disputes between adults over a family account, and may act on the Owner's instructions unless a court order is provided to us.

7.5 Health information you add. Health inputs (for example height, weight or conditions) are optional. Add them only if you are entitled to share them and want the Service to use them. You are responsible for their accuracy.

7.6 Your Child's photos and food. You are responsible for making sure meal photos taken with the app show food only, and do not include people, other children, documents, screens or anything else that should not be shared.

8. Acceptable use

8.1 You must not, and must not allow anyone (including a Child) to:

1. use the Service unlawfully, for a commercial purpose, or in a way that harms, harasses, exploits or endangers any child or person;
2. upload photos, audio or text containing people (especially other children), nudity, violence, hate, personal data of others, or anything illegal, infringing or offensive;
3. try to make AI Features produce harmful, sexual, violent, hateful, or age-inappropriate content, or to bypass our safety filters or the parent gate ("jailbreaking" or prompt injection);
4. copy, modify, translate, decompile, reverse-engineer or create derivative works of the Service, except to the extent the law expressly allows despite this restriction;
5. scrape, crawl, data-mine, or access the Service by automated means, or use it or its output to build, train or benchmark any AI model or competing product;
6. probe, scan or test the Service's security, overload it, introduce malware, or interfere with its operation (good-faith security research reported to [email protected] under our disclosure policy is welcome);
7. manipulate points, streaks, leaderboards, rewards, or challenges, or create fake profiles or accounts;
8. impersonate any person, or misrepresent your relationship with a Child; or
9. remove or alter any proprietary notice, or use our name, logo, characters or trade marks without written permission.

8.2 We may (but are not obliged to) review, filter, block or remove any content and investigate any suspected breach. We may report illegal content, and any suspected child sexual abuse material or risk of harm to a child, to law enforcement or a competent authority.

9. Your content

9.1 "Your Content" means the photos, voice entries, text, meal and activity logs, profile details, preferences and other material you or your Child submit. As between you and us, you keep ownership of Your Content.

9.2 Licence to us. You grant us a non-exclusive, worldwide, royalty-free, sub-licensable (only to our service providers acting for us) licence to host, store, copy, process, analyse, adapt and display Your Content solely to operate, secure, support and improve the Service for you, and as described in the Privacy Policy. This licence ends when Your Content is deleted from our systems in line with the Privacy Policy, except for copies we must keep by law.

9.3 No training without permission. We do not use Your Content or your Child's personal data to train third-party generative AI models, and we use AI providers only under paid business terms that bar them from using our prompts or their responses to improve their products. A provider may keep them for a limited period solely to detect abuse. Any use of de-identified data to improve our own Service is described in the Privacy Policy.

9.4 Your promises. You confirm that you have all rights needed to submit Your Content, and that it does not infringe anyone's rights or break any law or these Terms.

9.5 Feedback. If you send us ideas, suggestions or feedback, we may use them freely without any obligation to you.

10. Our intellectual property

10.1 The Service, including its software, design, text, graphics, characters (including Romy and the buddies), avatars, stories, illustrations, sounds, names, logos and trade marks, and all Generated Content, is owned by us or our licensors and protected by copyright, trade mark and other laws. All rights not expressly granted are reserved.

10.2 Licence to you. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download and use the app on devices you own or control, and to let your Children use it, for your household's private, non-commercial use.

10.3 Generated Content. You and your Child may view, save, print and share Generated Content made for your family for personal, non-commercial purposes (for example, showing a story to relatives). You may not sell it, use it commercially, or register any right in it.

10.4 Third-party names and characters. If a story mentions a book, film or character your Child likes, the reference is only a playful nod. Those works belong to their owners, who do not endorse or sponsor Food Replay.

10.5 In-game items. Stars, badges, streaks, gear and other in-game items ("Virtual Items") are earned through play, have no monetary value, cannot be bought, sold, exchanged or redeemed for money or anything of value, and are licensed, not sold, to you. We may change, rebalance or remove Virtual Items, and they end when the account is deleted or the Service ends, without compensation.

11. Beta and pre-release features

11.1 The Service is currently offered as a beta. During the beta, all features are provided free of charge. Beta and pre-release features may be incomplete, change without notice, contain bugs, lose data, or be withdrawn. You use them at your own risk and should not rely on them for anything important.

11.2 We may end the beta at any time. Before any feature you use becomes paid, we will tell you in advance and you will not be charged unless you actively choose to subscribe. Free access during the beta does not entitle you to free access afterwards.

12. Fees and subscriptions (when introduced)

12.1 We may offer paid subscriptions or features to Parents. Prices, what is included, the billing period, and any trial will be shown before you buy. Purchases are only available in the Parent area behind the parent gate; there are no purchases in the Child experience.

12.2 Purchases through app stores. In-app purchases are processed by Apple (App Store) or Google (Google Play), not by us, under their terms. Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before renewal in your app-store account settings. Deleting the app or your account does not cancel a subscription.

12.3 Refunds. Refund requests for app-store purchases are handled by Apple or Google under their policies. Except where required by law, fees are non-refundable and we do not give credits for partial periods.

12.4 Price changes. We may change prices for future periods. We will give notice as the app store requires, and where the law requires your consent to a price rise, it will not apply until you consent.

12.5 Taxes. Prices include or exclude taxes as shown at checkout and as required by the app store.

13. App store terms

13.1 These Terms are between you and us only, not Apple or Google. We, not Apple or Google, are solely responsible for the app and its content, maintenance, support, warranties (to the extent not disclaimed) and for handling any claims relating to it, including product liability, legal or regulatory compliance, and intellectual-property claims.

13.2 Apple. If you downloaded the app from the Apple App Store: (a) your licence is limited to use on Apple-branded products you own or control, as permitted by the App Store Usage Rules; (b) Apple has no obligation to provide maintenance or support; (c) if the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any), and Apple has no other warranty obligation; (d) Apple is not responsible for investigating, defending, settling or discharging any third-party claim that the app infringes intellectual-property rights; (e) you confirm that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and are not on any U.S. Government list of prohibited or restricted parties; and (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13.3 Google. If you downloaded the app from Google Play, the Google Play Terms of Service also apply, and Google is not responsible for the app.

14. Third-party services and links

14.1 The Service relies on, and may link to, services run by others (for example, sign-in providers, app stores, cloud hosting and AI providers). We are not responsible for third-party services we do not control, and your use of them may be subject to their own terms and privacy policies.

14.2 There is no advertising, and no third-party analytics or tracking code, anywhere in the app.

15. Privacy and children's data

15.1 How we collect, use, share, keep and protect personal data, including your Child's, is set out in the Privacy Policy. You can review, correct, download and delete your family's data in the app, as described there.

15.2 You agree that we may send you service messages (for example, sign-in codes, consent and security notices, content awaiting approval, and changes to these Terms) by email, push notification or in the app. Marketing messages, if any, are sent to Parents only and only with any consent the law requires.

16. Disclaimers

16.1 To the fullest extent permitted by law, the Service, all content and all AI output are provided "as is" and "as available", without any warranty, condition or representation of any kind, whether express, implied or statutory, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or that the Service will be uninterrupted, secure, error-free, or will achieve any health, nutrition, behavioural or educational result.

16.2 We do not warrant the accuracy of any food recognition, nutrient, portion, calorie, activity or other estimate, or that any recommendation is suitable for your Child.

16.3 Nothing in these Terms excludes any warranty, guarantee or right that cannot lawfully be excluded, including your statutory rights as a consumer.

17. Limitation of liability

17.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for any other liability that cannot lawfully be limited or excluded.

17.2 Subject to 17.1, and to the fullest extent permitted by law, we and our affiliates, directors, employees, contractors and licensors will not be liable to you, your Child or anyone else, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (a) indirect, incidental, special, consequential, exemplary or punitive loss or damage; (b) loss of profits, revenue, business, goodwill or opportunity; (c) loss or corruption of data or content, other than our obligations under data-protection law; (d) loss resulting from your or your Child's reliance on any AI output, estimate or recommendation, or from any food, diet or activity decision; or (e) loss caused by events outside our reasonable control, third-party services, or your failure to keep your devices and sign-in secure.

17.3 Subject to 17.1, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the greater of (a) the total fees you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) INR 5,000 (or the equivalent in your local currency, US$ 60).

17.4 Consumers in the UK and EU. If you are a consumer living in the United Kingdom or the European Union, Sections 17.2 and 17.3 do not limit our liability for foreseeable loss caused by our breach of these Terms or our failure to use reasonable care and skill, and we are responsible only for loss that was reasonably foreseeable. We are not liable for business losses, as the Service is for private use.

17.5 Each of these limitations is a separate provision and applies to the fullest extent permitted by law, even if a remedy fails of its essential purpose.

18. Indemnity

18.1 To the extent permitted by law, you agree to indemnify and hold harmless Food Replay and its affiliates, directors, employees and contractors from any claim, demand, loss, liability, damage, fine or expense (including reasonable legal fees) brought by a third party, arising out of (a) Your Content; (b) your or your Child's breach of these Terms or of any law; (c) your misrepresentation of your parental authority or of any Child's age; or (d) any dispute between guardians of a Child. This does not apply to the extent a claim is caused by our own breach or negligence, and does not apply to consumers in a country whose law does not allow it.

19. Suspension and termination

19.1 By you. You may stop using the Service at any time. In Settings, the Owner can delete one Child's data, which takes effect immediately and cannot be undone, or the whole family account, which is locked at once and erased after a 30-day period during which the Owner can cancel. Remember to cancel any app-store subscription separately.

19.2 By us. We may suspend or terminate your account, a Child's profile, or access to any feature, with notice where reasonable, if (a) you or your Child materially or repeatedly breach these Terms; (b) we reasonably believe it is needed to protect a child, other users, us or the public, or to comply with law or a request from a competent authority; (c) consent for a Child is missing or withdrawn; (d) the account has been inactive for 24 months; or (e) we stop offering the Service (in which case we will give at least 30 days' notice where we can, and refund any prepaid fees for the unused period).

19.3 Effect. On termination, your licence ends and we will delete or anonymise your data as described in the Privacy Policy. You can export your data before deleting your account. Sections 4, 5.2, 5.6, 8.2, 9.2 (until deletion), 9.5, 10, 16, 17, 18, 21 and 22, and any other terms that by their nature should survive, survive termination.

20. Changes to these Terms

20.1 We may update these Terms to reflect changes to the Service, the law, or our business. We will post the updated Terms with a new "Last updated" date. For material changes, we will notify the Parent by email or in the app at least 30 days before they take effect, unless a change is needed sooner for legal, safety or security reasons.

20.2 If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, you must stop using the Service and may delete your account. Where the law requires your express consent to a change (for example, a change to how we use a Child's data), we will ask for it and will not apply the change without it.

21. Governing law and disputes

21.1 Talk to us first. Most concerns can be resolved quickly. Before starting any formal proceedings, please write to [email protected] describing the issue; both sides will try in good faith to resolve it within 30 days.

21.2 Governing law. These Terms and any dispute or claim arising from them or the Service (including non-contractual disputes) are governed by the laws of India.

21.3 Courts. Subject to 21.4, the courts at Hyderabad, Telangana have exclusive jurisdiction.

21.4 Consumers. If you are a consumer, nothing in this Section deprives you of the protection of mandatory laws of the country where you live, or of your right to bring a claim in your local courts or consumer forum (for example, a Consumer Disputes Redressal Commission in India, or the courts of England and Wales, Scotland, Northern Ireland or your EU Member State).

21.5 No class actions. To the extent permitted by law, claims may be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective or representative proceeding.

21.6 Time limit. To the extent permitted by law, any claim must be brought within one year after the cause of action arises.

22. General

22.1 Entire agreement. These Terms, the Privacy Policy and any feature-specific terms we show you are the entire agreement between you and us about the Service and replace any earlier agreement on the same subject.

22.2 Assignment. You may not transfer your rights or obligations under these Terms. We may transfer ours to an affiliate or to a successor in a merger, acquisition or sale of assets, provided your rights are not reduced; we will tell you if this happens.

22.3 Force majeure. We are not responsible for any delay or failure caused by events beyond our reasonable control, including outages of networks, cloud, AI or app-store providers, cyberattacks, natural disasters, epidemics, strikes, war or government action.

22.4 Severability. If any provision is found unlawful or unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms will stay in effect.

22.5 No waiver. A delay or failure to enforce any right is not a waiver of it.

22.6 No third-party rights. Except for Apple and Google as described in Section 13, no one other than you and us has any right to enforce these Terms.

22.7 Relationship. Nothing in these Terms creates a partnership, agency, employment or fiduciary relationship.

22.8 Language. These Terms are written in English. Any translation is for convenience; the English version prevails to the extent permitted by law.

22.9 Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature.

23. Contact and grievances

23.1 Questions about these Terms, support and safety reports: [email protected]. Privacy requests: [email protected]. Postal address: Tiso Studio Private Limited, Hyderabad, Telangana, India.

23.2 Complaints. If you have a complaint about the Service or how we handle personal data, write to [email protected]. We will acknowledge a complaint within 24 hours and resolve it within 15 days of receipt, or any shorter period the law sets.